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North America


November 2020

This Safety Guide is in line with national child-protection legislation (Criminal Law (Sexual Offences and Related Matters) Amendment Act (No. 32 of 2007)), and is endorsed by Connect Network, a non-profit organization dedicated to the safety of at-risk women and children.

What we do to keep our tutors and clients safe

  1. The screening of our clients (to protect our tutors)
    • All clients who request face-to-face tutoring are required to supply us with their physical address.
    • We also require upfront payment to ensure our clients are legitimate.

  2. The screening of our tutors (to protect our clients)
    • We gather each applicant’s contact details, physical address, education history, and relevant experience.
    • All tutors tutoring minors are required to complete a background check before they start tutoring.
    • We review each applicant’s documents: Identity documentation / Work permit (if foreign), School leaving certificates and/or University Transcript.

  3. The selection of tutors for a job
    • Our Tutor Team reviews tutor applications for each job, selecting the most appropriate (based on gender, age, location, and other relevant factors).
    • If you are a female tutor tutoring a male adult (over 18) you will be briefed as to the situation before you are asked to accept the job. If you decide to accept the job you must also please notify your next of kin as to the lesson time and whereabouts of each lesson.
    • We endeavour to make sure that the client lives within a 10-15km radius of your home.

  4. The management of the tutoring process
    • We only disclose your contact details to the client once you’ve accepted the job and the Lesson Schedule is being sent to the client.
    • After the first lesson, we will make contact with you and the client to ensure that everyone was happy with the lesson.
    • If a client is unhappy with a tutor, or vice versa, we endeavour to change the tutor first, failing which we stop future lessons and refund the client.

What you can do to keep safe

  1. Be aware of the risks

    For a start, it’s important for you to be aware of the possible risks associated with private tutoring. While we make every effort to mitigate any risks, it’s important to be aware of them and take active steps to protect yourself.

    These are a few of the risks that we’ve identified:

    • Risks involved with travelling to unsafe areas
    • Damage to musical instruments
    • Stalking or inappropriate messaging
    • Bogus clients with sinister intentions
    • Theft
    • Sexual harassment
    • Other serious crimes

  2. Be vigilant
    • All tutors should always inform their next of kin of their whereabouts and their expected time of return.

  3. Take action
    • We also strongly recommend that if you feel uncomfortable about any aspect of your tutoring assignment that you contact your Support Manager immediately and/or take any additional steps you deem necessary, which might include contacting the authorities, such as the South African Police Service (SAPS), or a next of kin.

  4. Apply for a clearance certificate
    • All tutors should have completed their background checks before they start tutoring a minor.
    • Please contact to find out how to apply for a clearance certificate.

(November 2020 v3.2)